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Frequently Asked Questions

What is the benefit for the Roaming Advantages Program of Ooredoo?
You can earn frequent flier miles or points from leading airline and hotel partners while you are roaming with Ooredoo. Miles or points earned as a result of your roaming usage will be credited directly on your account from your airline or hotel program. These miles or points can be redeemed into free airline tickets, hotel stays or any other goods or services. In order to earn miles or points you only need to register once. In addition, you can register up to three additional phone numbers to your account on which you can earn miles or points. These may be mobile numbers of your spouse, friends, family or colleagues. It is required that the additional mobile phone numbers are also from Ooredoo. Miles or points earned as a result of the use by those mobile phones will also be credited to your account.

Which airline or hotel partners are participating in Ooredoo Roaming Advantages Program?
You can earn rewards with any of the following airline or hotel partner: Kuwait Airways, Gulf Air, Etihad Airways, Oman Air, Qatar Airways, Sri Lankan Airlines, Thai Airways, Malaysia Airlines, Singapore Airlines, Hilton, Marriott, InterContinental Hotel Group, Royal Brunei Airlines, TAP Portugal, Ukraine International Airlines, AeroSvit Airlines, Lufthansa, Air France/KLM, Delta Airlines, and American Airlines.

Can I earn miles or points with the service if I am already registered for another loyalty program with the Roaming Advantages Program of Ooredoo?
No. You can only earn miles or points with one loyalty program.

Do I need a Mobile Phone from Ooredoo?

Yes, it is required that you have a mobile phone number from Ooredoo.

Can I make use of Ooredoo Roaming Advantages Program with a prepaid phone?

Yes, both post paid and pre-paid users can earn airline miles or hotel points.

How do I register?

You can enroll online at www.Ooredooroamingadvantages.com. If you would like to enroll online choose your preferred loyalty program on the home page you want to earn miles or points when making use of your mobile phone abroad. It is required that you are an existing member of any of the associated loyalty program of Ooredoo Roaming Advantages Program and that you have a mobile phone number from Ooredoo.

How do I become a member of any of the associated loyalty programs?

If you are not yet a member of any of any of the associated loyalty programs, click here to choose your preferred loyalty program and register first, before you register for Ooredoo Roaming Advantages Program.

Which services will I need to use to be earning miles when making calls abroad?

You will be receiving 2 miles for each Kuwait Dinars spend on roaming.

In which countries can I earn miles?

You can earn miles or points in any country as long as you make use of your mobile phone abroad

Are there any additional costs for registering for Ooredoo Roaming Advantages Program?

No, there are no additional costs involved in order to earn miles or points.

How long does it take before I receive my miles or points?

It takes between 4 to 6 weeks before your miles or points will be credited on your account.

How can I see if my miles are credited on my account?

You can view your account balance with your airline or hotel loyalty program. Your rewards earned with Ooredoo Roaming Advantages Program will be credited on your account under the name “Travelling Connect”.

What should I do if I did not receive my miles or points?

Please check first your account balance with your loyalty program. Your rewards will be credited on your account under the name “Travelling Connect”. Note as well that i t may take up to 30 days after the month in which your calls eligible for rewards were made before your miles or points are credited to the account balance with your chosen loyalty program. If you believe that you have not received your rewards, you can contact our customer service desk.

How can I view and change my account details for Ooredoo Roaming Advanatages Program?

To view and change your account details go to www.Ooredooroamingadvantages.com and select “Manage Your Account”. By entering your mobile phone number and your loyalty program membership number you can view and change your account details.

What should I do when I want to change my membership number registered to my account?

Go to “manage my account”. Enter your mobile phone number and membership number to view and change your account details.

What should I do when I want to change a mobile phone number registered to my account?

Go to “manage my account”. Enter your mobile phone number and membership number to view and change your account details.

What should I do when I want to change my email address registered to my account?

Go to “manage my account”. Enter your mobile phone number and membership number to view and change your account details.

How can I stop earning miles or points with roaming?

Go to “manage my account”. Enter your mobile phone number and membership number to view and change your account details.

How can I change to another airline / hotel program?

Go to “manage my account”. Enter your mobile phone number and membership number to view and change your account details.

Do I need to fly with the airline of my frequent flyer program to be eligible to earn miles when making calls?

No

Do I have to stay in a hotel of my frequent traveller program to be eligible to earn points when making calls?

No